Shipping & Delivery Policy

1 Serviceable Network

Shippsarthi partners with leading national courier networks (Delhivery, Ekart, Safexpress, Amazon Shipping, etc.) to cover over 500+ Indian cities and thousands of pincodes across domestic and international trade routes.

2 Pickup Schedules & Dispatch

Shipments booked before the daily pickup cutoff time (typically 2:00 PM) are scheduled for same-day doorstep pickup:

• Standard Pickups: Completed within 24 hours of booking request.
• Courier Manifest: Users must ensure package labels are printed clearly and handed over to the authorized courier executive along with manifest signing.

3 Estimated Delivery Timelines

Estimated transit times vary based on pickup/destination pincodes and selected shipping mode:

• Intra-City & Local: 1 to 2 business days.
• Metro to Metro Air Express: 2 to 3 business days.
• Rest of India / Surface Cargo: 4 to 7 business days.
• Special / Remote (ODA) Locations: 7 to 10 business days.

4 Real-Time Tracking

Every shipment receives a unique Waybill / Tracking ID (AWB). Users and recipients can track live shipment status, transit checkpoints, and expected delivery dates on our website or through automated SMS/Email notifications.

5 Delivery Attempts & RTO

Courier partners make up to 3 delivery attempts at the destination address. If delivery fails due to recipient unavailability, incorrect address, or refusal:

• Non-Delivery Reports (NDR) are updated in the user dashboard for re-attempt instruction input.
• Unresolved shipments will be flagged for Return to Origin (RTO) and dispatched back to the sender's warehouse.

6 Restricted & Banned Goods

Prohibited items like hazardous chemicals, explosives, contraband, liquids without MSDS, currency, and perishable goods are strictly prohibited. Parcels containing banned items will be seized by security authorities without freight refund.